Acanto Condominiums Rental Pool Frequently Asked Questions

Who will manage the rental pool?
Acanto Hotels (ACANTO) will be contracted to manage the rental pool for Acanto Condo Hotels. The principles of Acanto have developed and managed several residential and commercial properties in Playa del Carmen and they hold a majority interest in Acanto Condo Hotel, the developer of Acanto Condo Hotel. ACANTO will also be responsible for maintaining the common areas of the property.

Do I have to participate in the rental program?
Acanto Condo Hotel was developed to become an exclusive Boutique Hotel and Condo property. Our several years of success prove that to be true. Our clientele continues to grow and our rates continue to climb, therefore, for your highest return on investment we recommend that you participate. You may join us now for a minimum of a one year period or you may join our program later, we will welcome your involvement.

Can I rent out my unit myself?
No. To ensure a consistent vacation experience that benefits all Owners and resort guests, the rental pool will be managed by Acanto.

How often may I occupy my own unit?
Owners may occupy their units anytime. However if you are in the rental program the maximum is 60 days in the year, unless other arrangements are made with us.

Are there any charges when I stay in my unit?
If you want to use the maid service there will be a small charge of $35/day for each day you would like the unit cleaned.

What if my unit is rented and I still want to visit Acanto?
Subject to their being another available unit at Acanto Condo Hotel, ACANTO will try to move the renter. If the renter will not accept another unit, you will be assigned a substitute unit and the net rental that is earned from your unit will be credited to the owner of the substitute unit.

What is the split with the Management Company?
Net Rental income is split as follows: 65% to the owner and 35% to ACANTO 'Net Rental Income ' is defined as the room rates received by ACANTO less any discounts, commissions, room taxes, housekeeping charges, credit card charges (processing fees) or the like and does not include (a) telephone, fax, room service, food and beverage or other charges paid by any guest occupying the Unit.

Do members of the family have to pay if they stay in my unit?
'Immediate Family' shall be extended the same courtesies as the owner. 'Immediate Family' is defined as father, mother, brother, sister, children and the in-laws.

Do friends have to pay if they stay in my unit?
For guests who are not immediate family and are referred by the owner to stay in the owner's unit, the Operator and the unit owner agree that the Operator will charge the non family guest a daily rate of Twenty-five percent (25%) of the published daily rate and that the Operator will accept One Hundred percent (100%) of the rate charged to such a guest in lieu of the 35 percent ( 35%) management fee noted above.

Where is ACANTO's 35% of the rental going?
* Marketing of the rental pool (collateral material, advertising, PR) * Reservations (staff, phone, fax) * Staffing (accounting, front office) * General administration

How will ACANTO market my unit?
ACANTO has executed a comprehensive marketing plan to motivate perspective renters. ACANTO's marketing plan will include efforts such as working through the Playa del Carmen department of Tourism as well as all many of the available Internet travel sites. Currently ACANTO has a very high ranking on the search engines for Playa del Carmen Hotels. Specific efforts will include public relations, electronic marketing, trade advertising, consumer advertising, and attendance at travel agent shows as well as travel agent familiarization trips. We are also in the process of aligning our brand with other larger well known brands who will drive reservations to our units

How will people book my unit?
Most reservations are booked through our website wwwacantohotels.com, people find our website from the 100,000 links we have all over the Internet. ACANTO's US number 631 882 1986 or fax number 631 325 2964 is available for both owners and prospective guests to book reservations.

How do I know that my unit be booked as frequently as other units?
It is the intention of ACANTO to equitably book units so that all Owners benefit from the rental pool. The first priority for booking a unit is dependent on the guest's request for a specific location, the second priority is based on availability; the third priority is based on rotation utilizing the least rented unit first. We have a sophisticated reservation software program which enables a smooth process.

How is the Owner accounting taken care of?
Each Owner will have an in-house account set up for them. All net rental revenues will be deposited into the respective Owner's account. ACANTO will pay their quarterly condo fees and pay monthly utilities through this account. Housekeeping, water, and electric will also be paid through this account. Quarterly statement will be faxed, or emailed to Owners. The statement will reflect rental occupancy, rental revenue, and quarterly condo fees. Owners are required to maintain a minimum balance of $5,000 to cover charges and disbursements.

What costs am I responsible for?
Owners are responsible for paying their Owner's association fees and utilities for their unit as well as any other charges made by the Owner or ACANTO on behalf of the Owner.

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